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Compact With Texans

Agency: Midland College

Statement of Purpose:
Midland College is a comprehensive public college dedicated to educational excellence. The faculty and staff are committed to instruction that sustains a life-long quest for knowledge and provides students with academic, intellectual, occupational, and professional proficiency – including knowledge in and appreciation of the arts and sciences; critical thinking; clear and effective communication; analytical reflection; and technical skills. The College serves the diverse learning communities of its region by providing a range of flexible programs from community enrichment to the baccalaureate degree.

Objectives:
Midland College strives to fulfill its mission through effective programs with clear objectives

• To provide an academic and occupational focus for business and professional learning environments through the following options

Certificate programs in technical and vocational fields
Transfer coursework and Associate of Arts and Associate of Science degrees
Associate of Applied Science degree
Bachelor of Applied Technology degree

• To provide flexible educational opportunities by combining the best of traditional methods with effective and innovative teaching methods, including interactive distance learning, computer-based instruction, and developmental assessment and response.

• To respond to community, business, professional, and regional needs by providing credit, non-credit, and continuing education courses; workforce training; and cultural opportunities and activities.

• To increase student retention and decrease barriers to success through effective advising, career counseling and financial aid.

• To cooperate with other institutions and agencies in seeking and creating new avenues for student access to higher education.

• To provide services which create and support a strong infrastructure, such as accounting and business services, campus security, human resources, campus planning and evaluation, physical plant operation and maintenance, technology support and student services.

Customer Information and Complaints:
Midland College has established policies and procedures to address the goals, objectives and standards for handling all customer service related functions, including complaints. The Midland College Policy and Procedure Statement provides a process and standard for communicating university policies and procedures that reflect current practices and are in accordance with any applicable rules, regulations or laws. The process within which customers receive agency related information is provided via the following mediums:

• The Official Midland College Catalog & Student Handbook, in printed and electronic versions; (http://www.midland.edu/students/catalog.php);

• Catalogs; and

• Midland College Policy and Procedure Statements

These documents provide customers with specific information regarding customer rights and responsibilities as well as specific procedures regarding the college's services. Additionally, these documents contain procedures for filing complaints when a customer is dissatisfied with the services received. Both the written and electronic versions of the documents are systematically updated to ensure and reflect the most current college practices. 

Midland College welcomes and invites public contact and offers the following contact information:

Directory Assistance: (432) 685-4500
Campus Address: 3600 N. Garfield, Midland, Texas 79705

Customer Relations Representative:
Rebecca Bell
3600 N. Garfield
Midland, Texas 79705
E-mail: rbell@midland.edu

Web Address: www.midland.edu 

General office hours are 8:00 to 12:00 a.m. and 1:00 to 5:00 p.m., Monday through Friday. Summer hours are 7:00 a.m.-5:00 p.m., Monday through Thursday. Persons contacting any office at Midland College during these hours are assisted and directed to the office providing the service they require. Automated office directory assistance and voice mail message systems are available 24 hours a day by telephone for contact after office hours.